Prospective Member Management FAQ
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How do I view and manage prospective members who have reached out through Find a Club?Back to Top
Use the Prospective Member Management page in Club Central to view and manage prospective members who have expressed interest in visiting and joining your club through Find a Club.
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If a prospective member contacts the club through Find a Club, who receives that message?Back to Top
When a prospective member contacts the club, the President, Vice President Membership, and Secretary each receive an email notification.
All club officers can view the full contact record on the Prospective Member Management page in Club Central.
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As a club officer, can I message prospective members through the Prospective Member Management page?Back to Top
The Prospective Member Management page does not support direct messaging. To contact or reply to a prospective member, copy the prospective member’s email address and follow up using your regular email.
After you have reached out, update the Activity Status to “Officer contacted prospective member” so other officers know the member has already been contacted.
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How can I manually add a new prospective member to the Prospective Member Management page?Back to Top
At the top of the Prospective Member Management page, click “Guest Information Form.” Enter the prospective member’s email address and select “Submit.” This sends an email invitation to complete the Guest Information Form, where the prospective member will provide their name and agree to the required legal terms.
Once completed, the prospective member’s information will appear on the Prospective Member Management page.
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Can a prospective member include a message to a club officer when requesting a visit through Find a Club?Back to Top
Prospective members have two contact options through Find a Club: send a message or schedule a visit. Only one option can be selected. Messaging and visit scheduling cannot be done at the same time.
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How can I see the clubs that I contacted through Find a Club?Back to Top
When you’re logged into your account on toastmasters.org, any clubs contacted or visits you scheduled through Find a Club will appear in the “Contacted Clubs” section of My Home.
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Why are prospective members prompted to create a login on toastmasters.org when they contact a club through Find a Club?Back to Top
Prospective members are not required to create a login when contacting their first club through Find a Club.
If they choose to contact additional clubs, they will be prompted to create a login to continue. This login provides access to the guest version of My Home, where all contacted clubs and scheduled visits appear in the guest-specific “Contacted Clubs” card.
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When a prospective member submits a Membership Application online, how can a club officer pay for their membership?Back to Top
After a prospective member submits an online Membership Application, their record moves from the Prospective Member Management page to the Membership Management page. From there, a club officer can submit the member’s dues.
If the club is Self-Pay enabled, the prospective member also has the option to pay their dues immediately by clicking “Pay now” at the bottom of the application.
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The membership dues for a prospective member were submitted, but the status still shows as pending or unpaid.Back to Top
After a prospective member becomes a paid member, system updates can take up to two hours to complete. During that time, their status may temporarily appear as pending or unpaid.
Last updated 04/2026